Sales Process – How To Build Rapport
Course Details
Description
Calvin Klein once said,” The only way to advertise is by not focusing on the product”. It is scientifically proven that people buy from people they trust.
Whichever industry you are in, whatever products and services you sell – if you are not connecting with your customers, talking to them, understanding their requirements, and anticipating their needs – you will always struggle to achieve your sales targets.
This is the reason why ‘rapport building’ is an essential part of any sales course or training. When you have a good rapport with your clients, they trust your advice and welcome suggestions that can help them pick the right product or service. Such customers end up becoming your ‘repeat customers’ or ‘long term customers’. At times, rapport building happens naturally – you simply hit it off with some people. Other times, you have to put in extra effort for the client to reach a point where they open up to you.
This course has been designed to help you discover ways to gain trust and respect from your clients and to recognise opportunities for rapport-building during your interactions.
