Managing Difficult Conversations
Course Details
Description
Dealing with difficult situations and conversations at work is not something you’d want to do, but you need to be prepared for them.
We have so many interactions in a day that it’s reasonable to expect that some of them will be difficult. Whether these are conversations that you have in person or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly.
Managers and leaders often have to deal with difficult people, topics, and situations at the workplace. Knowing how to deal with difficult situations efficiently is extremely important because, if mishandled, they could end badly. This could be stressful, increase workplace violence, or even be viewed as bullying employees.
Don’t let difficult situations get the best of you; start managing properly!
This course is designed to prepare learners’ communication skills and people management abilities—a tool for managing difficult conversations and achieving the best possible results.
Estimated Time To Complete
Learning Outcomes
By the end of this course, you will be able to
