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Leadership Skills – Communication, Coaching and Conflict

Course Details


“People don’t leave organisations. They leave bosses and managers.” We’ve all heard this, but what does it really mean? What leadership skills should a supervisor or a manager possess to be an effective leader?

Being a supervisor is good but being an effective leader is better.

A good supervisor is respected and loved by both peers and subordinates. As a supervisor, you are in direct contact with your people and how you conduct yourself and go about fulfilling your duties, sets the tone for departmental and/or organisational work culture.

This course focuses on communication, coaching, and conflict—three key skills that leaders need to be successful. Learners will also gain insight into how to be the crucial interface between employees and organisational managers.

Estimated Time To Complete

Approx 3 Hours

Learning Outcomes

By the end of this course, you will be able to

Prioritise, plan and manage your time
Identify your primary leadership style and techniques for maximising that style.
Develop more flexibility to use other leadership styles
Overcome communication barriers
Determine ways you can meet the needs of employees and co-workers through communication and coaching.
Explore ways to indulge in productive rather than toxic debate


What’s your type? How about mine?
Understanding leadership
Manage your time and energy
The Commitment Curve
Employee development models
Dealing with conflict and difficult issues
What successful leaders do?


Computer, tablet or mobile
Internet Connection
Edge, Safari, Chrome or Firefox

Course Delivery

Online Learning

Course Access

12 Months

CPD Hours

1 Hours


Multiple Choice

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