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Effective Conflict Resolution

Course Details

Description

This course will demonstrate the six-step process to resolve conflicts of any size. You will also learn crucial conflict resolution skills, including dealing with anger and using the agreement frame.

There are many ways to resolve conflicts – surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc. Conflict resolution, grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations.

Estimated Time To Complete

Approx 3 Hours

Learning Outcomes

Understand what conflict and effective conflict resolution means
Understand all six phases of the conflict resolution process
Understand the five main styles of conflict resolution
Be able to adapt the process for all types of conflicts
Be able to break out parts of the process and use those tools to prevent conflict
Be able to use basic communication tools, such as the agreement frame and open questions
Be able to use basic anger and stress management techniques

Topics

Conflict styles
Effective communication Styles
The conflict resolution Process

Requirements

Computer, tablet or mobile
Internet Connection
Edge, Safari, Chrome or Firefox

Course Delivery

Online Learning

Course Access

12 Months

CPD Hours

2 Hours

Assessment

Multiple Choice

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