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Developing and Maintaining Client Relationships

According to you, in an organisation, whose job is it to develop and maintain client relationships? CEO, Sales, Marketing, or Customer Service team? Are you struggling to maintain relationships with your clients? 

In an organisation, developing and maintaining client relationships is everyone’s responsibility. 

This course is designed to help learners improve, maintain, and make their client relationships better through professional tips, styles, and rapport building. It will help you know your clients and teach you the right manner in which you present. The most important lesson here is how to build rapport with your clients, both in-person and in a virtual setting. 

Learning outcomes

By the end of this course, learners will be able to

  • Improve the way they interact with their prospects and clients 
  • Effectively handle client relationships 
  • Enhance rapport building with prospects and clients 

Topics Covered

  • Client learning styles
  • Conducting yourself professionally
  • Identifying your goal in rapport building
  • How to plan your meeting with the client
  • Outcomes you want to achieve in a relationship
  • Gaining feedback
  • Asking for referrals
  • Staying in contact

Course Delivery

Online Learning

Course Access

12 Months

CPD Hours

1 Hours

Assessment

Multiple Choice

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