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Conflict Resolution – Dealing with Difficult People

Course Details


Do you feel your co-workers are driving you nuts? How do you handle disagreements within your team? If you’ve ever faced such a scenario, you’d know that conflict resolution takes more than bridging the communication gap.  

Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If you often find yourself locking horns with team members over different work expectations, if your entire team is getting affected because of the competitive personality of one colleague, then you need to take a deep dive into different conflict management strategies and how to put them to effective use.  

If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. This course has been designed to help learners identify the cause of conflict and to turn difficult situations into opportunities for growth.

Estimated Time To Complete

Approx 3 Hours

Learning Outcomes

By the end of this course, you will be able to

Recognise how your own attitudes and actions impact others
Find new and effective techniques for dealing with difficult people
Use techniques for managing and dealing with anger
Develop coping strategies for dealing with difficult people and difficult situations


Conflict as communication
Benefits of confrontation
Preventing problems
Getting focused
Dealing with anger (yours and others)
Dealing with problems
The three-step conflict resolution model
Changing yourself
Why don’t people do what they are supposed to?
De-stress options to use when things get difficult


Computer, tablet or mobile
Internet Connection
Edge, Safari, Chrome or Firefox

Course Delivery

Online Learning

Course Access

12 Months

CPD Hours

1 Hours


Multiple Choice

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