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Communication Strategies

Course Details

Description

Do you get nervous while talking to people? Do you dread initiating a conversation or presenting your opinion in a meeting? Are you looking to improve your communication strategies?

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

This course is designed to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life.

Estimated Time To Complete

Approx. 3 Hours

Learning Outcomes

By the end of this course, you will be able to

Identify common communication problems that may be holding you back

Develop skills to ask questions that give you information you need

Learn what your non-verbal messages are telling others

Develop skills to listen actively and empathetically to others

Enhance your ability to handle difficult situations

Deal with situations assertively

Topics

Creating positive relationships

Growing your self-awareness

Communication basics and barriers

Asking questions and listening skills

Body language

Communication styles

Creating a positive self-image

Frame of reference

Techniques for the workplace

Assertiveness

Requirements

Computer, tablet or mobile

Internet Connection

Edge, Safari, Chrome

Est. Completion Time | 3 Hours

Course Delivery

Online Learning

Course Access

12 Months

CPD Hours

2 Hours

Assessment

Multiple Choice

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