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Business Etiquette

Course Details

Description

Good business etiquette is essential in professional settings as it fosters respect, enhances communication, and builds strong relationships.

In the business world, demonstrating good etiquette is particularly crucial because it reflects an individual’s character, professionalism, and attention to detail. It encompasses a range of behaviours such as punctuality, courteous communication, appropriate dress, and the ability to navigate social interactions with tact and consideration.

For professionals, practicing good business etiquette is not just about following social norms; it is vital to career success. It helps create a positive work environment, encourages collaboration, and facilitates smooth interactions with colleagues, clients, and stakeholders. Good business etiquette can also enhance one’s reputation and credibility, making it easier to build trust and influence within the workplace. Moreover, in a globalised business landscape, understanding and respecting cultural differences in etiquette can prevent misunderstandings and foster stronger international partnerships. Good business etiquette is a key factor in professional development and is essential for anyone seeking to advance their career and contribute positively to their organisation.

Estimated Time to Complete

Approx 2 Hours

Learning Outcomes

By the end of this course, you will be able to

Identify what business etiquette is and why it’s important
Network with confidence
Present yourself professionally
Understand the importance of dress codes and what they mean.
Understand how to use a business card effectively.
Remember names easily.
Conduct yourself at a business lunch.
Understand basic guidelines regarding grammar standards in all written communication.
Understand telephone etiquette.
Understand the benefits of international etiquette.

Topics

Business etiquette basics
The Handshake
Business card etiquette
The skill of making small talk
Making that great first impression
Dress for success
Business dining
Email and telephone etiquette

Requirements

Computer, tablet or mobile
Internet Connection
Edge, Safari, Chrome
Est. Completion Time | 3 Hours

Course Delivery

Online Learning

Course Access

12 Months

CPD Hours

2 Hours

Assessment

Multiple Choice

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