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Administrative Assistant 101

Course Details


An administrative assistant is one of the most important and basic jobs in every company. Administrative assistants are the ones who make sure that the daily office functions run smoothly.

They are the organised ones, with a professional attitude, who keep everything in place so that the company can function without any hiccups. And especially for assistants who shadow a senior manager, they end up being a nerve center for the organisation as well. A high-placed executive assistant will have access to and knowledge of every part of the business. Their duties can include anything from managing schedules and calendars to handling customer inquiries and providing administrative support.

A virtual assistant is an administrative assistant who provides administrative support to businesses and organisations from a remote location, usually from home. In recent years, administrative assistants have become more integral to businesses as organisations look for ways to cut costs and increase efficiency. Many administrative assistants have taken on additional responsibilities as businesses have been forced to do more with less. The job of an administrative assistant is not an easy one, but it is an important one. Administrative assistants play a vital role in keeping businesses running smoothly and efficiently. Without administrative assistants, businesses would be lost in a sea of paperwork and chaos. Administrative assistants are the glue that holds businesses together.

This course teaches you how to work to the best of your abilities, and encourage the best in those who work with you, or for you.

Estimated Time To Complete

Approx 3 Hours

Learning Outcomes

By the end of this course, you will be able to

Understand the importance of professional presence on the job.
How to self-manage to become more effective and efficient.
Improved communications skills, including listening, questioning, and being more assertive.
Increased effectiveness in recognising and managing conflict, and dealing with difficult people.


Introduction to Administrative Assistant 101
Personal Best, Professional Best
Distorted Thinking
Communication Skills
Writing Skills
Getting Ahead
Becoming A Better Administrative Assistant


Computer, tablet or mobile
Internet Connection
Edge, Safari, Chrome or Firefox

Course Delivery

Online Learning

Course Access

12 Months

CPD Hours

1 Hours


Multiple Choice

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