What is an effective CRM strategy?

Customer Relationship Management is being widely used to organise and synchronise business processes for better marketing and customer support. The course is a valuable guide for those interested in fostering long-term customer relationships that are critical to ongoing business success.

The course covers:
• What is CRM?
• CRM self-assessment quiz
• KIT program
• KIT suggestions and tools
• Client survey email
• How to write service review letter
• Getting referrals from existing clients

COURSE DELIVERY OPTIONS:

Online

COURSE REQUIREMENTS:

For the online delivery option, you will need to have access to a computer with an internet connection.

COURSE DURATION:

Your enrolment is valid for a period of twelve months.

ASSESSMENTS:

1 online multi-choice assessment

ADDITIONAL INFORMATION:

CPD Hours – 1