Effective Conflict Resolution is an essential skill in today’s fast-paced, diverse, and interconnected world. This comprehensive course delves into the strategies and techniques needed to manage and resolve conflicts effectively in both personal and professional settings. Participants will learn the fundamentals of conflict theory, including the causes and types of conflicts, and explore various resolution styles such as negotiation, mediation, and collaborative problem-solving.
The course also covers advanced topics like dealing with difficult people, managing group conflicts, and navigating cultural differences. Designed for managers, team leaders, HR professionals, and anyone looking to improve their interpersonal skills, Effective Conflict Resolution equips participants with the tools to foster a positive and productive environment.
This course will demonstrate the six-step process to resolve conflicts of any size. You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
