Emotional intelligence is essential in building successful relationships and navigating life’s complex situations. It encompasses the capacity to identify, interpret, and manage emotions – both one’s own and others – with sensitivity while exhibiting effective communication skills even during emotionally charged moments.
Emotional intelligence has several components: self-awareness, self-regulation, motivation, empathy, and social skills. Self-awareness involves understanding one’s emotions and how they impact behaviour, while self-regulation involves managing emotions and impulses to respond appropriately. Motivation refers to the drive to achieve personal goals, while empathy calls for understanding and being sensitive to the feelings and perspectives of others. Finally, social skills include communicating effectively, resolving conflicts, and building and maintaining relationships.
This course has been designed to help learners recognise and differentiate between emotions and understand how to manage them effectively in their respective relationships.
