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Telemarketing – Using the Telephone as a Sales Tool

Course Details

Description

Are you a sales team supervisor using the telephone as a sales tool? Is your telemarketing team able to achieve its targets?  

As a sales professional you often face a lot of difficulties when it comes to selling over the phone: the daunting prospect of cold calling, being warded off by gatekeepers, not being able to reach the right people, and leaving voicemails that are rarely returned are all barriers to successful telesales. 

This course has been designed to help the professional salesperson make effective calls, speak to the right people, and get their calls returned. By applying specific relationship-building strategies, and setting achievable, measurable goals, the participants have the potential to accelerate their results. 

Estimated Time To Complete

Approx 3 Hours

Learning Outcomes

Build trust and respect with customers and colleagues
Warm-up your sales approach to improve success with cold calling
Identify ways to make a positive impression
Identify negotiation strategies that will make you a stronger seller
Create a script to maximise your efficiency on the phone
Learn what to say and what to ask to create interest, handle objections, and close the sale

Topics

Verbal communication
To serve and delight
Exceptional things about telephone sales
Building trust
Negotiation primer
Communication essentials
Developing your script
Pre-call planning
Phone tag and callbacks
Following up and closing the sale

Requirements

Computer, tablet or mobile
Internet Connection
Edge, Safari, Chrome or Firefox

Course Delivery

Online Learning

Course Access

12 Months

CPD Hours

1 Hours

Assessment

Multiple Choice

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