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Developing and Maintaining Client Relationships

Course Details

Description

According to you, in an organisation, whose job is it to develop and maintain client relationships? CEO, Sales, Marketing, or Customer Service team? Are you struggling to maintain relationships with your clients? 

In an organisation, developing and maintaining client relationships is everyone’s responsibility. 

This course is designed to help learners improve, maintain, and enhance their client relationships through professional tips, styles, and rapport building. It will help you know your clients and teach you the right manner of presentation. The most important lesson here is how to build rapport with your clients, both in person and in a virtual setting. 

Estimated Time To Complete

Approx 2 Hours

Learning Outcomes

By the end of this course, you will be able to

Improve the way you interact with your prospects and clients 
Effectively handle client relationships 
Enhance rapport building with prospects and clients 

Topics

Client learning styles
Conducting yourself professionally
Identifying your goal in rapport building
How to plan your meeting with the client
Outcomes you want to achieve in a relationship
Gaining feedback
Asking for referrals
Staying in contact

Requirements

Computer, tablet or mobile
Internet Connection
Edge, Safari, Chrome or Firefox

Course Delivery

Online Learning

Course Access

12 Months

CPD Hours

1 Hours

Assessment

Multiple Choice

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