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Effective Customer Relationship Management (CRM) Strategies

Course Details

Description

Has your organization recently adopted a CRM solution, but you don’t know how to use it? Are you thinking of streamlining your customer relationship management process through a CRM but are wary of the technology? Are you still contemplating whether your business needs CRM? 

Customer Relationship Management is being widely used to organise and synchronise business processes for better marketing and customer support. This course has been designed for learners who are keen on fostering long-term relationships with their customers and exploring effective customer relationship management strategies. The course presents you with a self-assessment quiz that will help you gain a deeper understanding of factors critical to your business and customers. 

Estimated Time To Complete

Approx 3 Hours

Learning Outcomes

By the end of this course, you will be able to

Implement CRM in your business,
Familiar with the basics of terminology
Decide which customer relationship strategies are right for you 
Use CRM to improve client relationships 
Analyze ins and outs of effective client management.

Topics

What is CRM?
CRM self-assessment quiz
KIT program
KIT suggestions and tools
Client survey email
How to write a service review letter
Getting referrals from existing clients.

Requirements

Computer, tablet or mobile
Internet Connection
Edge, Safari, Chrome or Firefox

Course Delivery

Online Learning

Course Access

12 Months

CPD Hours

1 Hours

Assessment

Multiple Choice

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