What is an effective CRM strategy?
Customer Relationship Management is being widely used to organise and synchronise business processes for better marketing and customer support. The course is a valuable guide for those interested in fostering long-term customer relationships that are critical to ongoing business success.
The course covers:
• What is CRM?
• CRM self-assessment quiz
• KIT program
• KIT suggestions and tools
• Client survey email
• How to write service review letter
• Getting referrals from existing clients
COURSE DELIVERY OPTIONS:
Online
COURSE REQUIREMENTS:
For the online delivery option, you will need to have access to a computer with an internet connection.
COURSE DURATION:
Your enrolment is valid for a period of twelve months.
ASSESSMENTS:
1 online multi-choice assessment
ADDITIONAL INFORMATION:
CPD Hours – 1
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