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Financial Abuse Awareness Education

Course Details

Description

Financial abuse occurs when someone takes away another person’s access to money, manipulates another person’s financial decisions, or uses another person’s money without their consent.” Australian Banking Association

The abuser could be a partner, a family member, carer, guardian, or friend. Where the abuser is a partner or family member, the abuse constitutes family violence. Financial abuse is a serious and far-reaching problem that can happen to anyone. However, some people, such as the elderly, people with cognitive impairment, people with a disability, or other vulnerable people are at greater risk, as they are more likely to depend on others for assistance with their financial matters.

Financial abuse is about the power, control, and manipulation of an individual. Financial abuse often occurs with other forms of violence, including physical violence, intimidation, and controlling behaviour. The abuse is generally long-term and may continue after an individual has left an abusive partner.

Members of the Australian Banking Association (ABA) agree to abide by the ABA’s Banking Code of Practice (Banking Code). This course has been designed to provide information about the Banking Code, the key provisions that relate to mortgage brokers and guidance to help you better identify potential financial abuse.

Estimated Time To Complete

Approx 1 Hour

Learning Outcomes

Understand what the Code is and who it is designed to benefit
Understand the Code’s obligations and your responsibilities in relation to co-borrowers and guarantors
Recognise the circumstances where customers may experience vulnerability
Better identify potential financial abuse
Enhance your understanding of what lenders expect from you if you have identified financial abuse.

Topics

Banking Code of Practice
Bank or lender process
Understanding the difference between guarantors and co-borrowers
What is financial abuse
Broker confirmations
Vulnerable customer support services

Requirements

Computer, tablet or mobile
Internet Connection
Edge, Safari, Chrome or Firefox

Course Delivery

Online Learning

Course Access

12 Months

CPD Hours

1 Hours

Assessment

Multiple Choice

Ratings and Reviews

4.9
Avg. Rating
49 Ratings
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What's your experience? We'd love to know!
Cleve Eakin
Posted 6 months ago
great content

great content, well set out

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Kristie Hammond
Posted 6 months ago
Easy to navigate through

The layout was easy to navigate through compared to other online courses.

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Paras Tamrakar
Posted 6 months ago
Informative

Informative session.

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Brett Kelly
Posted 8 months ago
Financial abuse is real and more common than most people realise

Pretty much as I expected and covered the subject well

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Judith Rozsahegyi
Posted 8 months ago
Very important information to know

I liked this course because it was very knowledgeable and easy to understand

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Ashfaq Mohammed
Posted 9 months ago
Information

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Anthony Meeds
Posted 9 months ago
the facts

This course was informative and met my expectations

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Shaun Ryan
Posted 9 months ago
Questions were straightforward

Maybe adding a scenario, with multiple choice questions would help.

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Nishant Rana
Posted 9 months ago
Good Experience

Good Material, not time consuming, easily understandable. Overall good experience.

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Andre Mu
Posted 9 months ago
Take extra care

Thorough and relevant

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