Effective Customer Relationship Management (CRM) Strategies

Description

Has your organization recently adopted a CRM solution, but you don’t know how to use it? Are you thinking of streamlining your customer relationship management process through a CRM but are wary of the technology? Are you still contemplating whether your business needs CRM? 

Customer Relationship Management is being widely used to organise and synchronise business processes for better marketing and customer support. This course has been designed for learners who are keen on fostering long-term relationships with their customers and exploring effective customer relationship management strategies. The course presents you with a self-assessment quiz that will help you gain a deeper understanding of factors critical to your business and customers. 

Estimated Time To Complete

Learning Outcomes

By the end of this course, you will be able to