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Effective Customer Relationship Management (CRM) Strategies

Course Details

Description

Explore how customer relationship management (CRM) can support your business processes and client relationships.

This online course introduces CRM terminology, processes and types of solutions. Use the self-assessment quiz to consider factors relevant to your business and customers, and review the learning outcomes below to decide whether the course fits your goals.

CPD Hour/s Awarded on Completion

1 Hour

Learning Outcomes

By the end of this course, you will be able to

Implement effective customer relationship management in your business,

Familiar with the basics of terminology

Decide which customer relationship strategies are right for you

Use CRM to improve client relationships

Analyse ins and outs of effective client management.

Topics

What is customer relationship management?

CRM self-assessment quiz

KIT program

KIT suggestions and tools

Client survey email

How to write a service review letter

Getting referrals from existing clients.

Requirements

Computer, tablet or mobile

Internet Connection

Edge, Safari, Chrome or Firefox

Course Delivery

Online Learning

Course Access

12 Months

CPD Hours

1 Hours

Assessment

Multiple Choice

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