Privacy Policy

CPD Rise website (“CPD Rise”) (“Site”) is owned and operated (‘powered by”) AAMC Training Group Pty Ltd. (“AAMC”). AAMC is an Australian Registered Training Group (“RTO”) No 51428. To access the AAMC Privacy Policy go to Australia-Privacy (aamctraining.edu.au)

CPD Rise has its own independent Privacy Policy due to the different nature of products and services offered and the way the two sites are operated and maintained. All references to CPD Rise employees, Course Instructors, and Contractor Instructors are managed by AAMC.

All references to Enterprise Group Leaders (“Group Leaders”) and Course or Group Instructors (“Instructors”) on the CPD Rise site can consist of, Enterprise Groups, Individual Instructor Partnerships, Companies, Businesses or third-party course instructors which are all referred to within our the Enterprise Agreement and Terms of Use and therefore must adhere to the same Privacy Policy herein.

You can refer to more information in our Terms and Conditions on the site at https://cpdrise.com.au/terms-and-conditions

We respect your privacy.
(a) This Privacy Policy regulates the way in which CPD Rise collects, shares and discloses the information provided by its users (each, a “User”) on the website (“Site”) https://cpdrise.com.au. This applies to the products and services offered, complaint handling, security and access to information held by CPD Rise. We respect your right to privacy, and we are committed to safeguarding the privacy of our users.

(b) “Personal information” is the information we hold which is identifiable as being about you.

(c)CPD Rise adheres to the Australian Privacy Principles contained in The Privacy Act 1988 (“Privacy Act”).

(d) CPD Rise receives and stores the personal information you enter onto our website, provided to us directly, or given to us in other forms such as through employers and/or industry groups and associations.

(e) The primary purpose of collecting your information is when you purchase a product or service from CPD Rise (“us, we”) or during a registration process as a user on the site, either as an individual or group member. You will be given an opportunity during these processes to read our Privacy Policy and Terms and Conditions and asked to agree to the policies by ticking a box to indicate that you have read and understood the policy. Once you have ticked the box it is assumed that you have read the policy and agree to it.

What information do we collect?
(a) You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to; when you provide feedback, when you fill in a form, when you provide information about your personal or business affairs, change your content or email preference, agree to subscribe to news and updates, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

(b) Additionally, we may also collect any other information you provide while interacting with us via email, forms or interactive chat or bot.

How we collect your personal information
(a) CPD Rise collects personal information from you in a variety of ways, including when you interact with us electronically or in person. When you access our website and when we provide our services to you, you may fill in a form, or enrol in a course and fill in payment details. We use the following collection methods.

WordPress CMS
Website Comments
Gravity Forms
WooCommerce
Optin Monster and or Convert Pro
Mailchimp and or Infusionsoft
Eway Payment Gateway and MYOB
Microsoft 365 and/or Microsoft Dynamics 365
Google Analytics
(b) We may receive information provided to us from third parties. If/when we receive information from a third party, we will protect your information, as set out in this Privacy Policy. Third parties may be employers, business partners, associations, membership groups, aggregators, internal staff from AAMC and its instructors and trainers or other training organisations.

Use of your personal information.
(a) CPD Rise may use personal information collected from you to provide you with information including but not limited to.

news, updates, and specials
website maintenance requirements or web downtime
progress updates and upcoming course expiry reminders
Continued Professional Development (‘CPD”) updates and statements.
New and additional products, services, and opportunities are available to you.
(b) CPD Rise may contact you by a variety of measures including, but not limited to telephone, email, SMS, apps, live chat, marketing automation or mail.

(c) We may use your information to improve our products and services and better understand your needs.

(d) We may request to share your experiences and reviews on the site in our testimonials to be used on the site or within marketing materials. We will always seek permission in writing by email should we wish to use your information for these purposes.

Disclosure and sharing of information.
Disclosure of information
(a) We may, may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

(b) We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of CPD Rise, its customers or third parties.

(c) Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia.

(d) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

(e) By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. When we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

(f) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or contractors or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

Sharing of Information
We use the services of the following third parties who assist in providing our service including but not limited to

Software
Eway Payment Gateway | Payment Processing
Paypal | Payment Processing
MYOB Account Right | Accounting & Invoicing software
Mailchimp
Active Campaign
Active Campaign Communications
Microsoft 365 subscription
WisdmLabs
Techops
Uncanny Owl
Uncanny Automator
LearnDash
Cloudflare
Azure Website Hosting
Medoc IT
Kliento
Facebook
LinkedIn
Twitter
YouTube
Google Analytics
aXcelerate
Corporate Accounts and Instructors
(a) All Corporate Accounts, Groups Leaders & Instructors, their employees, and affiliates, must agree to abide by the Privacy Policy as set out in our terms agreement.

Employers
Employment providers
Industry Groups
Aggregators
Associations
Third-Party RTO’s
(b) CPD Rise shares information with the above groups and leaders for the purpose of group-facilitated training and instructor-managed courses within the site. When you register into a Corporate Account Group, you are agreeing to the group, providing management for the purposes of their compliance. Your corporate account will provide information with you, on how to access your courses and group information and may be partially managed by the Corporate Account, Group Leaders or Instructors.

(c) Group Leaders or Instructors within the Group may access your progress reports for their compliance purposes. Corporate Accounts, Groups and Group Leaders may receive and store the personal information you enter onto our website, provided to us directly, or given to us in other forms such as through employers and/or industry groups and associations.

Storage and Security of your personal information
(a) CPD Rise is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification, and disclosure.

(b) We use a Secured Socket Layer (“SSL”) on our website to protect any browser usage.

(c) The CPD Rise site uses and is protected by the Wordfence premium security plugin. The site is backed up daily to the server which is hosted on a secure azure server.

(d) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access to your personal information
(a) You may request details of personal information that we hold about you in accordance with the provisions of The Privacy Act 1988 (“Privacy Act”). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at [email protected].

(b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Website
(a) When you visit our website

When you come to our website (https://cpdrise.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

(b) Cookies

We and selected partners use cookies or similar technologies as specified in the Cookie Policy. You may consent to the use of such technologies by closing the cookie pop-up. By interacting with any link or button outside of this notice or by continuing to browse.

What Are Cookies? Cookies are very small files that a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google AdWords. These ads may appear on this website or other websites you visit.

We use cookies to improve the visitor’s experience when visiting our site, including:

Keeping the visitor signed in, especially when they move from page to page
Understanding how visitors use our site e.g. mobile device, computer or tablet
Showing visitors content that may be relevant to them
Using cookies and other technology allows organisations like Alexa and Goggle Analytics to help us to analyse how our site is being used, measure the number of visitors to the site, and display advertising.

(c) Third-party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that CPD Rise powered by AAMC Training Group RTO 51428 is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information.

Changes to Privacy Policy
(a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

(b) We will always display the date of the Privacy Policy version number and previous version numbers will be archived in the situation where you wish to refer to a previous version.

How to contact us
If you wish to contact us about our privacy practices or the handling of your information, please contact us in writing on either our contact form on the site

https://cpdrise.com.au/contact.

You can also email us at [email protected]

You may write to us and send your correspondence to

The Complaints Manager.

Suite 6, 421 Blackshaws Rd,

Altona North, Victoria, 3025.

Australia

Privacy Policy Version 1.2 Dated 8th July 2022