This course is for Finance Brokers who are new to the industry. If you have joined or electing to join as a member of the Finance Brokers Association of Australia (FBAA), this will cover key educational areas required for finance brokers to act in the best interests of their clients, whilst protecting themselves and their clients.
Requirement for new FBAA membership
The four modules focus on duty of care, best practice and ethical conduct.
TOPICS COVERED:
FBAA Code of conduct – 1 hour
The Finance Brokers Association of Australia Limited (FBAA) Code of Practice is intended to promote good relations between FBAA Finance Broker members, their clients, credit providers and others involved in the finance industry. The code covers 10 principles and objectives to ensure that members provide good standards of practice that are imperative to act ethically and responsibly when dealing with clients.
Australian Privacy Act – 3 hours
This module covers the 13 Australian Privacy Principles which set out the standards, rights and obligations for the handling, holding, use, access and correction of personal and sensitive information.
Credit Fraud Awareness – 2 hours
The cost of fraud in Australia can add up to millions of dollars, as well as negative press and enforcement actions. Therefore, it’s imperative to be more diligent and look for inconsistencies in credit application supporting documentation. This module covers key topics such as; the common fraud types, fraudulent non-disclosure, ways to manage fraud in your business, the impacts of fraud and ways to protect your company and yourself from fraud.
Banking Code of Practice | Financial Abuse Awareness – 1 hour
This Financial Abuse Awareness Education course provides information about the Banking Code, the key provisions that relate to mortgage brokers and guidance to help you better identify potential financial abuse. Members of the Australian Banking Association (ABA) agree to abide by the ABA’s Banking Code of Practice (Banking Code). The Code was updated in July 2019 and changes include requiring the establishment and maintenance of appropriate processes to identify and deal with customers who may be in vulnerable circumstances. Financial Abuse Awareness is now a compulsory add-on to the FBAA compliance Fundamentals Training.